About Me

Steffen Gnegel

With over 15 years of experience advising top-level management, I specialize in turning complex business challenges into actionable strategies. From building intuitive dashboards to streamlining customer service operations, my mission is to help businesses make data-driven decisions and achieve sustainable growth.

My Experience
Portrait of Steffen Gnegel in a polo shirt of Harvard University
DRAG
Silicon Valley...
...and Germany

Professional Journey

From Germany to Silicon Valley and Back

I grew up in Germany, where I began my career after earning a Master’s degree in Mechanical Engineering from RWTH Aachen University. Seeking to expand my horizons, I moved to the U.S. to pursue an MBA at Stanford Graduate School of Business, consistently ranked among the top three business schools in the world. Living in Silicon Valley for nearly a decade, I gained invaluable experience in eCommerce, strategy, and data analytics. I held leadership roles at cutting-edge organizations like Zazzle and Booz & Company — one of the leading global management consulting firms, now known as Strategy&, the strategy consulting arm of PwC. In 2015, I returned to Germany and founded SG Consulting GmbH. Since then, I’ve worked with clients across the U.S., Germany, and Ireland, building long-term relationships and delivering impactful results across a variety of business areas.

Proven
Expertise

15+ years in strategy consulting and eCommerce

Top Tier Management
consulting experience

Led consulting projects for Booz & Company (now Strategy&) all over the US

Mission to Turn Data
into Decisions

Empowering anyone to manage their business based on data

Top
Education

Two master’s degrees from world class universities

Strategic
Insights

Combining analytics with actionable strategies

Expertise Built on Experience

Core Areas of Expertise

Strategic Financial Modeling and
Decision Support

Developed financial models used by C-suite executives to assess strategic initiatives and determine their impact on top and bottom lines.
Designed KPIs to monitor the success of strategic decisions during the execution phase.

Customer Service Optimization

Helped a client reduce open customer service tickets from over 100,000 to fewer than 2,000 with a small team of 20-30 employees.
Connected multiple data sources to provide a 360-degree view of customers, eliminating the need for the team to manually check multiple systems. Using this integrated view, I helped the team develop automation, bulk ticket resolution processes, and other improvements that drastically enhanced efficiency and streamlined operations.

Data Analytics and SQL Collaboration

Partnered with data analysts to create SQL queries that extracted actionable insights from millions of database rows.
Ensured senior management had access to the most relevant data for decision-making, avoiding information overload.

eCommerce Strategies and Flywheels

Helped eCommerce companies develop scalable strategies, including growth flywheels that create self-sustaining cycles of customer acquisition, engagement, and retention.

Cross-Functional Alignment

Acted as a “translator” between business areas such as Marketing, Finance, Operations, and Engineering.
Helped leadership teams align around a unified strategy, ensuring clarity and collaboration across departments.

Business Intelligence and Dashboard Development

Worked extensively in business intelligence, designing KPIs with senior management and creating dashboards in Google Sheets.
Guided data analysts to automate dashboards, providing interim solutions that allowed quick iterations before implementing more advanced tools like Looker Studio.

Organizational Structuring for Growth

Assisted fast-growing companies in adjusting their structure and operations to match their evolving size and complexity.
Developed reporting structures, KPIs, and employee incentives to support sustainable growth.

Technology and CRM System Selection

Led RFP development for selecting a new CRM system, identifying key business requirements to ensure the best fit for client needs.

Results from Businesses Like Yours

Client Success Stories

Customer Service Transformation

For a client overwhelmed by more than 100,000 open customer service tickets, I developed a 360-degree view of customers by connecting data sources. This enabled the team to implement automation, bulk ticket resolution, and streamlined processes, reducing tickets to fewer than 2,000—all with a small team of 20-30 employees.

Multi-Year Collaboration
Across Diverse Projects

I’ve partnered with one client for several years on a wide range of projects, including financial modeling, flywheel development, crafting presentations for their board of director meetings, and much more. This ongoing relationship demonstrates the trust and value I bring to their organization.

Requested Consultant for
High-Impact Projects

During my time at Booz & Company, two different clients—one of the largest banks in the U.S. and one leading healthcare insurance companies—specifically requested me to lead upcoming projects. One client was even willing to delay their project until I became available, underscoring the quality of my work and the value I delivered as a lead consultant.

Need Assistance with Setup?

Request Your Service
Offer Today

Getting started is easy—simply send a request outlining your data needs. After reviewing your requirements, a personalized offer will be prepared, detailing the one-time setup fee and monthly service options. Once the offer is accepted, your data will be transformed into a customized dashboard designed to fit your goals.

The setup process ensures that everything is optimized for seamless updates, and with the monthly service, your dashboard will always stay accurate and up-to-date. This way, you can focus on making informed decisions while we handle the heavy lifting.

The Detailed Process
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We ask about your raw data because dashboards require consistent formatting to work seamlessly. The best way to ensure this is by setting up a regular download from your system, without manually altering the data before uploading it to Google Sheets. This helps minimize errors and keeps things running smoothly.

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